Get In Touch

Got a question about a product? Need some advice on paper stocks? Or even if something has gone a bit wrong and you want us to put it right, use the methods below to get in touch and we’ll be happy to help!

01254 366 455

Our phone lines are open from 9am – 6pm, Monday to Friday

team@before4.co.uk

We aim to respond to all emails within 3 working hours

Live Chat

Please click the ‘Live Chat’ button in the bottom right of the website

12 Constance St, London, E16 2DQ

This address may only be used for postal correspondence.

Message Us

If you’d prefer to drop us a message about your requirements, just fill in the form below and we’ll get back to you as soon as possible.

FAQ’s

Before you get in touch with us, you might well find the answer to your question in our frequently asked questions below.

  • What does ``Turnaround`` mean?

    Turnaround time simply refers to the amount of time it takes us to produce your print product. As you’d expect, the majority of our print products have a “same day” turnaround, which means when you order before 4pm, we will print and dispatch your order that night, and you’ll receive them on the next working day.

    However, we do have some additional products that have a 1 day turnaround, meaning if you order before 4pm, it will be printed the next working day and dispatched that night, on a next working day delivery service.

    On each product, we’ll show you your estimated delivery date, just next to the “Add to Cart” button.

  • Can you deliver on Saturdays?

    We can make deliveries on Saturdays via our couriers DPD, however this does have an additional charge of £15.00. This service is only available on orders placed on a Friday before 4pm and a Saturday delivery option must be selected at checkout. We are unable to apply a Saturday delivery option after the order is placed.

  • Can you offer a timed delivery service?

    We can offer timed delivery services of Pre-12 and Pre-10.30am. These do carry additional charges however and must be selected at the time of ordering. If you use the DPD app however, your order can be upgraded ‘in-flight’ by paying DPD their additional fee, which may be more than our standard upgrade fee.

  • How do I pay for my order?

    Due to the tight time scales involved in our printing process, most orders are processed via Credit or Debit card. Our payments are handled by Square, who are a trusted payment processor. We never see, store or have access to your payment information at any time.

    If you cannot pay by Credit or Debit card, we can offer bank transfer as a payment option, however we cannot proceed to print until the payment has reached our account fully, which in some instances, can take up to 2 hours (for faster payments), or up to 5 days (via BACS).

  • Which courier do you use?

    90% of our orders are dispatched with DPD, who offer an exceptional first-time delivery rate and offer online live tracking, a mobile app and text message alerts with an estimated hour delivery window.

    For some orders, we may need to use other couriers, due to size, weight or other concerns. Our other courier of choice is ParcelForce Worldwide.

    Should we ever need to dispatch with a courier other than DPD, we will inform you in your order dispatch confirmation email.

  • Where can I keep up to date with offers and discount codes?

    You can choose to follow us on Facebook, Twitter, Instagram and LinkedIn for the latest news and updates. Alternatively, you can opt to receive periodic update emails.

    Should you ever wish to stop receiving email updates from us, you can login to your “My Before4” account, and click on the “Privacy Settings’ panel to make any changes you require.

  • Why can't you do everything Same Day?

    We previously only offered our same day products on our website, however due to customer demand, we introduced “Before4 Extra”, which has a range of products that have either an earlier cut off time or a next day turnaround service.

    The reason we cannot offer all items on a same day basis, is simply due to the manufacturing time involved. This can be due to additional finishing, such as with folded leaflets, or it can simply be due to printed products requiring more time to cure, to prevent damage in transit.

    Our aim is to always provide you with a high quality printed item, and we would never want to send out sub-par printing, due to the limited time available.

  • I've got a problem with my order, what should I do?

    Firstly, we’re really sorry you’ve had a problem with your order, and we want to get that put right as soon as possible.

    In the first instance, please login to your “My Before4” account on our website, and click on “My Orders”. Select the order that you’ve found an issue with from the list. Scroll down the page and you’ll see a “Concerns Form”. Simply complete this form including photos where applicable, and one of our team will call you back within the hour to confirm receipt and advise on how we can help put things right.

    Please note, that for most concerns regarding print quality, finishing, or damaged deliveries, we will require photographs so we can investigate the issue further. We will not be able to issue a reprint or refund by phone in any circumstances.